{"id":86212,"date":"2023-09-29T04:59:19","date_gmt":"2023-09-29T04:59:19","guid":{"rendered":"http:\/\/192.168.0.132:10011\/?page_id=86212"},"modified":"2026-09-07T18:29:08","modified_gmt":"2026-09-07T16:29:08","slug":"quejasyapelaciones","status":"publish","type":"page","link":"https:\/\/siteinst.com\/index.php\/quejasyapelaciones\/","title":{"rendered":"Quejas y apelaciones"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"86212\" class=\"elementor elementor-86212\">\n\t\t\t\t<div class=\"default show_shadow elementor-element elementor-element-bfae09e e-con-full e-flex e-con e-parent\" data-id=\"bfae09e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-11842cc elementor-widget elementor-widget-html\" data-id=\"11842cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!DOCTYPE html>\r\n<html lang=\"es\">\r\n<head>\r\n<meta 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17020<\/strong>, garantizamos un proceso imparcial, confidencial y transparente. Conozca los detalles haciendo clic en las pesta\u00f1as:<\/p>\r\n            \r\n            <div class=\"tabs-container\">\r\n                <button class=\"tab-btn active\" onclick=\"openTab(event, 'tab1')\">1. Env\u00edo de Encuesta Web<\/button>\r\n                <button class=\"tab-btn\" onclick=\"openTab(event, 'tab2')\">2. Evaluaci\u00f3n y Plazos<\/button>\r\n                <button class=\"tab-btn\" onclick=\"openTab(event, 'tab3')\">3. Seguimiento Inferior<\/button>\r\n            <\/div>\r\n\r\n            <div id=\"tab1\" class=\"tab-content active\">\r\n                <strong>Registro:<\/strong> Al enviar su encuesta a trav\u00e9s del formulario de Google Forms integrado en este portal, el Responsable de Calidad (RC) receptar\u00e1 el caso y le notificar\u00e1 el inicio del tr\u00e1mite en un plazo m\u00e1ximo de <strong>5 d\u00edas h\u00e1biles<\/strong>.\r\n            <\/div>\r\n            <div id=\"tab2\" class=\"tab-content\">\r\n                <strong>Evaluaci\u00f3n Imparcial:<\/strong> El caso es evaluado por el Gerente T\u00e9cnico y el Responsable de Calidad. Para asegurar total objetividad, la decisi\u00f3n es tomada por personal que <em>no particip\u00f3<\/em> en la inspecci\u00f3n original. Si es procedente, se resuelve en un plazo m\u00e1ximo de <strong>10 d\u00edas h\u00e1biles<\/strong>.\r\n            <\/div>\r\n            <div id=\"tab3\" class=\"tab-content\">\r\n                <strong>Consulta en Tiempo Real:<\/strong> Para garantizar absoluta transparencia, usted puede verificar el estado actual y la evoluci\u00f3n de su requerimiento directamente en la <strong>tabla ubicada en la parte inferior de esta p\u00e1gina web<\/strong>.\r\n            <\/div>\r\n        <\/div>\r\n    <\/section>\r\n\r\n    <section class=\"info-section\">\r\n        <div class=\"grid-cards\">\r\n            <div class=\"card\">\r\n                <h3>\ud83d\udce5 1. Recepci\u00f3n<\/h3>\r\n                <p>Puede presentar su queja a trav\u00e9s de este portal, por correo electr\u00f3nico o de forma presencial. Le notificaremos la recepci\u00f3n y el inicio del tr\u00e1mite en un plazo m\u00e1ximo de <strong>5 d\u00edas h\u00e1biles<\/strong>.<\/p>\r\n            <\/div>\r\n            <div class=\"card\">\r\n                <h3>\ud83d\udd0d 2. Evaluaci\u00f3n Imparcial<\/h3>\r\n                <p>La investigaci\u00f3n es manejada por personal que <strong>no particip\u00f3<\/strong> en las actividades de inspecci\u00f3n objeto de la queja, garantizando total objetividad y confidencialidad.<\/p>\r\n            <\/div>\r\n            <div class=\"card\">\r\n                <h3>\u2705 3. Resoluci\u00f3n<\/h3>\r\n                <p>El proceso de evaluaci\u00f3n y toma de decisi\u00f3n se realizar\u00e1 en un plazo no mayor a <strong>10 d\u00edas h\u00e1biles<\/strong>. Le mantendremos informado sobre el progreso en todo momento.<\/p>\r\n            <\/div>\r\n        <\/div>\r\n    <\/section>\r\n\r\n    <main class=\"dashboard-container\">\r\n        \r\n        <div class=\"top-row\">\r\n            \r\n            <section class=\"panel-izquierdo\">\r\n                <h2 class=\"panel-title\">\ud83d\udcc4 Procedimiento Oficial (SIT-PG06)<\/h2>\r\n                <div class=\"iframe-wrapper\">\r\n                    <!-- Enlace original de Google Drive -->\r\n                    <iframe src=\"https:\/\/drive.google.com\/file\/d\/1kIxH9eUge4J4I9ynCq0C39NIHxJwatwd\/preview\" \r\n                            width=\"100%\" \r\n                            height=\"550px\" \r\n                            frameborder=\"0\" \r\n                            allow=\"autoplay\">\r\n                    <\/iframe>\r\n                <\/div>\r\n            <\/section>\r\n\r\n            <section class=\"panel-derecho\">\r\n                <h2 class=\"panel-title\">\ud83d\udce5 Registro de Nueva Queja o Apelaci\u00f3n<\/h2>\r\n                <div class=\"iframe-wrapper\">\r\n                    <!-- AQU\u00cd DEBES PEGAR LA URL LARGA QUE OBTUVISTE EN EL PASO 4 -->\r\n                    <iframe src=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLScd8U3pp0uPGQeUHlgzSC2bAV6zwVasM1VaxY5GO3fBfPFEQQ\/viewform?pli=1embedded=true\" \r\n                            width=\"100%\" \r\n                            height=\"550px\" \r\n                            frameborder=\"0\" \r\n                            marginheight=\"0\" \r\n                            marginwidth=\"0\">\r\n                            Cargando formulario\u2026\r\n                    <\/iframe>\r\n                <\/div>\r\n            <\/section>\r\n            \r\n        <\/div>\r\n\r\n        <div class=\"bottom-row\">\r\n            <section class=\"panel-seguimiento\">\r\n                <h2 class=\"panel-title\">\ud83d\udd0d Consulta y Estado de Reclamos (Tiempo de actualizaci\u00f3n 30 min)<\/h2>\r\n                <div class=\"iframe-wrapper\">\r\n                    <!-- Enlace original de Data Studio -->\r\n                    <iframe width=\"100%\" \r\n                            height=\"500px\" \r\n                            src=\"https:\/\/datastudio.google.com\/embed\/reporting\/81c59f30-0547-4226-b2e0-71d127afa41d\/page\/mLj1F\" \r\n                            frameborder=\"0\" \r\n                            style=\"border:0\" \r\n                            allowfullscreen \r\n                            sandbox=\"allow-storage-access-by-user-activation allow-scripts allow-same-origin allow-popups allow-popups-to-escape-sandbox\">\r\n                    <\/iframe>\r\n                <\/div>\r\n            <\/section>\r\n        <\/div>\r\n\r\n    <\/main>\r\n\r\n    <script>\r\n        function openTab(evt, tabName) {\r\n            let i, tabContent, tabBtns;\r\n            \r\n            tabContent = document.getElementsByClassName(\"tab-content\");\r\n            for (i = 0; i < tabContent.length; i++) {\r\n                tabContent[i].classList.remove(\"active\");\r\n            }\r\n            \r\n            tabBtns = document.getElementsByClassName(\"tab-btn\");\r\n            for (i = 0; i < tabBtns.length; i++) {\r\n                tabBtns[i].classList.remove(\"active\");\r\n            }\r\n            \r\n            document.getElementById(tabName).classList.add(\"active\");\r\n            evt.currentTarget.classList.add(\"active\");\r\n        }\r\n    <\/script>\r\n\r\n<\/body>\r\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Portal de Gesti\u00f3n de Quejas y Apelaciones &#8211; SITEINST S.A. Portal de Gesti\u00f3n de Quejas y Apelaciones Cumplimiento Normativo de Transparencia e Imparcialidad (ISO\/IEC 17020) \ud83d\udca1 \u00bfC\u00f3mo se tramita su queja y c\u00f3mo realizar su seguimiento? Conforme al procedimiento SIT-PG06 de SITEINST S.A. bajo la norma ISO\/IEC 17020, garantizamos un proceso imparcial, confidencial y transparente&#8230;.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-86212","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/siteinst.com\/index.php\/wp-json\/wp\/v2\/pages\/86212","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/siteinst.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/siteinst.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/siteinst.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/siteinst.com\/index.php\/wp-json\/wp\/v2\/comments?post=86212"}],"version-history":[{"count":122,"href":"https:\/\/siteinst.com\/index.php\/wp-json\/wp\/v2\/pages\/86212\/revisions"}],"predecessor-version":[{"id":104019,"href":"https:\/\/siteinst.com\/index.php\/wp-json\/wp\/v2\/pages\/86212\/revisions\/104019"}],"wp:attachment":[{"href":"https:\/\/siteinst.com\/index.php\/wp-json\/wp\/v2\/media?parent=86212"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}