{"id":86212,"date":"2023-09-29T04:59:19","date_gmt":"2023-09-29T04:59:19","guid":{"rendered":"http:\/\/192.168.0.132:10011\/?page_id=86212"},"modified":"2026-06-19T04:14:11","modified_gmt":"2026-06-19T02:14:11","slug":"quejasyapelaciones","status":"publish","type":"page","link":"https:\/\/siteinst.com\/index.php\/quejasyapelaciones\/","title":{"rendered":"Quejas y apelaciones"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\r\n\r\n\r\n\r\n\r\nPortal de Gesti\u00f3n de Quejas y Apelaciones - SITEINST S.A.<\/title>\r\n<style>\r\n \/* Estilos Generales y Reset *\/\r\n * {\r\n box-sizing: border-box;\r\n margin: 0;\r\n padding: 0;\r\n font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;\r\n }\r\n body {\r\n background-color: #f4f7f6;\r\n color: #333;\r\n display: flex;\r\n flex-direction: column;\r\n min-height: 100vh;\r\n }\r\n \r\n \/* Colores Corporativos de SITEINST S.A. *\/\r\n :root {\r\n --azul-marino: #2b3954;\r\n --azul-claro: #3e537a;\r\n --verde-salvia: #7ca890;\r\n --blanco: #ffffff;\r\n --gris-claro: #f8f9fa;\r\n --borde: #e0e0e0;\r\n }\r\n\r\n \/* Encabezado Principal *\/\r\n .header-portal {\r\n background: linear-gradient(135deg, var(--azul-marino) 0%, var(--azul-claro) 100%);\r\n color: var(--blanco);\r\n padding: 40px 20px;\r\n text-align: center;\r\n box-shadow: 0 4px 10px rgba(0,0,0,0.1);\r\n }\r\n .header-portal h1 {\r\n font-size: 4rem;\r\n margin-bottom: 10px;\r\n font-weight: bold;\r\n color: #B2FFFF;\r\n }\r\n .header-portal p {\r\n font-size: 1.1em;\r\n color: #d1d8e6;\r\n }\r\n\r\n \/* Tarjetas Informativas (Proceso) *\/\r\n .info-section {\r\n padding: 30px 20px 10px 20px;\r\n max-width: 1600px;\r\n width: 100%;\r\n margin: 0 auto;\r\n }\r\n .grid-cards {\r\n display: grid;\r\n grid-template-columns: repeat(auto-fit, minmax(300px, 1fr));\r\n gap: 25px;\r\n }\r\n .card {\r\n background: var(--blanco);\r\n padding: 25px;\r\n border-radius: 10px;\r\n box-shadow: 0 5px 15px rgba(0,0,0,0.05);\r\n border-top: 5px solid var(--verde-salvia);\r\n }\r\n .card h3 {\r\n color: var(--azul-marino);\r\n margin-bottom: 15px;\r\n font-size: 1.2em;\r\n display: flex;\r\n align-items: center;\r\n gap: 8px;\r\n }\r\n .card p {\r\n font-size: 0.95em;\r\n line-height: 1.6;\r\n color: #555;\r\n }\r\n\r\n \/* Contenedor Principal del Dashboard *\/\r\n .dashboard-container {\r\n max-width: 1600px;\r\n width: 100%;\r\n margin: 15px auto 30px auto;\r\n padding: 0 20px;\r\n display: flex;\r\n flex-direction: column;\r\n gap: 25px;\r\n }\r\n\r\n \/* Fila Superior: Distribuci\u00f3n 50% \/ 50% *\/\r\n .top-row {\r\n display: flex;\r\n flex-wrap: wrap;\r\n gap: 25px;\r\n width: 100%;\r\n }\r\n .panel-izquierdo, .panel-derecho {\r\n flex: 1;\r\n min-width: 450px;\r\n background-color: var(--blanco);\r\n border-radius: 12px;\r\n border-top: 5px solid var(--verde-salvia);\r\n box-shadow: 0 5px 15px rgba(0,0,0,0.05);\r\n padding: 20px;\r\n display: flex;\r\n flex-direction: column;\r\n }\r\n\r\n \/* Fila Inferior: Ancho Completo *\/\r\n .bottom-row {\r\n width: 100%;\r\n background-color: var(--blanco);\r\n border-radius: 12px;\r\n border-top: 5px solid var(--azul-marino);\r\n box-shadow: 0 5px 15px rgba(0,0,0,0.05);\r\n padding: 20px;\r\n display: flex;\r\n flex-direction: column;\r\n }\r\n\r\n \/* T\u00edtulos de las Secciones del Dashboard *\/\r\n .panel-title {\r\n color: var(--azul-marino);\r\n font-size: 1.3em;\r\n margin-bottom: 15px;\r\n display: flex;\r\n align-items: center;\r\n gap: 10px;\r\n border-bottom: 2px solid var(--gris-claro);\r\n padding-bottom: 10px;\r\n }\r\n\r\n \/* Contenedores de los iFrames *\/\r\n .iframe-wrapper {\r\n width: 100%;\r\n border: 1px solid var(--borde);\r\n border-radius: 8px;\r\n overflow: hidden;\r\n background-color: var(--gris-claro);\r\n }\r\n\r\n \/* Responsividad *\/\r\n @media (max-width: 992px) {\r\n .top-row {\r\n flex-direction: column;\r\n }\r\n .panel-izquierdo, .panel-derecho {\r\n min-width: 100%;\r\n }\r\n }\r\n<\/style>\r\n<\/head>\r\n<body>\r\n\r\n <header class=\"header-portal\">\r\n <h1>Portal de Gesti\u00f3n de Quejas y Apelaciones<\/h1>\r\n <p>Cumplimiento Normativo de Transparencia e Imparcialidad (ISO\/IEC 17020)<\/p>\r\n <\/header>\r\n\r\n <section class=\"info-section\">\r\n <div class=\"grid-cards\">\r\n <div class=\"card\">\r\n <h3>\ud83d\udce5 1. Recepci\u00f3n<\/h3>\r\n <p>Puede presentar su queja a trav\u00e9s de este portal, por correo electr\u00f3nico o de forma presencial. Le notificaremos la recepci\u00f3n y el inicio del tr\u00e1mite en un plazo m\u00e1ximo de <strong>5 d\u00edas h\u00e1biles<\/strong>.<\/p>\r\n <\/div>\r\n <div class=\"card\">\r\n <h3>\ud83d\udd0d 2. Evaluaci\u00f3n Imparcial<\/h3>\r\n <p>La investigaci\u00f3n es manejada por personal que <strong>no particip\u00f3<\/strong> en las actividades de inspecci\u00f3n objeto de la queja, garantizando total objetividad y confidencialidad.<\/p>\r\n <\/div>\r\n <div class=\"card\">\r\n <h3>\u2705 3. Resoluci\u00f3n<\/h3>\r\n <p>El proceso de evaluaci\u00f3n y toma de decisi\u00f3n se realizar\u00e1 en un plazo no mayor a <strong>10 d\u00edas h\u00e1biles<\/strong>. Le mantendremos informado sobre el progreso en todo momento.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n <main class=\"dashboard-container\">\r\n \r\n <div class=\"top-row\">\r\n \r\n <section class=\"panel-izquierdo\">\r\n <h2 class=\"panel-title\">\ud83d\udcc4 Procedimiento Oficial (SIT-PG06)<\/h2>\r\n <div class=\"iframe-wrapper\">\r\n <iframe src=\"https:\/\/drive.google.com\/file\/d\/1kIxH9eUge4J4I9ynCq0C39NIHxJwatwd\/preview\" \r\n width=\"100%\" \r\n height=\"550px\" \r\n frameborder=\"0\" \r\n allow=\"autoplay\">\r\n <\/iframe>\r\n <\/div>\r\n <\/section>\r\n\r\n <section class=\"panel-derecho\">\r\n <h2 class=\"panel-title\">\ud83d\udce5 Registro de Nueva Queja o Apelaci\u00f3n<\/h2>\r\n <div class=\"iframe-wrapper\">\r\n <iframe src=\"https:\/\/forms.gle\/qf2F3UmEhjL1dzQ39\" \r\n width=\"100%\" \r\n height=\"550px\" \r\n frameborder=\"0\" \r\n marginheight=\"0\" \r\n marginwidth=\"0\">\r\n Cargando formulario\u2026\r\n <\/iframe>\r\n <\/div>\r\n <\/section>\r\n \r\n <\/div>\r\n\r\n <div class=\"bottom-row\">\r\n <section class=\"panel-seguimiento\">\r\n <h2 class=\"panel-title\">\ud83d\udd0d Consulta y Estado de Reclamos (Tiempo de actualizaci\u00f3n 30 min)<\/h2>\r\n <div class=\"iframe-wrapper\">\r\n <iframe width=\"100%\" \r\n height=\"500px\" \r\n src=\"https:\/\/datastudio.google.com\/embed\/reporting\/81c59f30-0547-4226-b2e0-71d127afa41d\/page\/mLj1F\" \r\n frameborder=\"0\" \r\n style=\"border:0\" \r\n allowfullscreen \r\n sandbox=\"allow-storage-access-by-user-activation allow-scripts allow-same-origin allow-popups allow-popups-to-escape-sandbox\">\r\n <\/iframe>\r\n <\/div>\r\n <\/section>\r\n <\/div>\r\n\r\n <\/main>\r\n\r\n<\/body>\r\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Portal de Gesti\u00f3n de Quejas y Apelaciones – SITEINST S.A. Portal de Gesti\u00f3n de Quejas y Apelaciones Cumplimiento Normativo de Transparencia e Imparcialidad (ISO\/IEC 17020) \ud83d\udce5 1. Recepci\u00f3n Puede presentar su queja a trav\u00e9s de este portal, por correo electr\u00f3nico o de forma presencial. Le notificaremos la recepci\u00f3n y el inicio del tr\u00e1mite en un…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-86212","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/siteinst.com\/index.php\/wp-json\/wp\/v2\/pages\/86212","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/siteinst.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/siteinst.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/siteinst.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/siteinst.com\/index.php\/wp-json\/wp\/v2\/comments?post=86212"}],"version-history":[{"count":86,"href":"https:\/\/siteinst.com\/index.php\/wp-json\/wp\/v2\/pages\/86212\/revisions"}],"predecessor-version":[{"id":103974,"href":"https:\/\/siteinst.com\/index.php\/wp-json\/wp\/v2\/pages\/86212\/revisions\/103974"}],"wp:attachment":[{"href":"https:\/\/siteinst.com\/index.php\/wp-json\/wp\/v2\/media?parent=86212"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}